Privacy Policy

Introduction

This Privacy Policy explains how feltrivano.top Ltd ("we," "our," or "us") collects, uses, discloses, and protects your personal information when you visit our website feltrivano.top or use our learning platform retention optimization services. We are committed to protecting your privacy and ensuring transparency about our data practices.

Data Controller Information

The data controller for your personal information is:

• Company: feltrivano.top Ltd
• Registration Number: CRO134679
• VAT Number: IE1396374T
• Address: Quay Street 113, Limerick V73 5537, Ireland
• Email: [email protected]
• Phone: +353 619306376

Data Collection

We collect personal information that you provide directly to us and information that is automatically collected when you use our website. The data we collect includes:

Information You Provide

• Contact Information: Name, email address, phone number, and postal address
• Professional Information: Job title, organisation name, industry, and professional interests
• Communication Data: Messages, enquiries, and feedback you send to us
• Service Information: Details about your learning platform and retention optimization needs

Automatically Collected Information

• Technical Data: IP address, browser type, operating system, and device information
• Usage Data: Pages visited, time spent on our website, and interaction patterns
• Cookie Data: Information stored through cookies and similar tracking technologies

Data Usage

We use your personal information for the following purposes, and how we use your information depends on the services you request and your relationship with us:

Service Delivery

• Providing learning platform retention optimization services
• Responding to your enquiries and providing customer support
• Processing and fulfilling service requests
• Communicating about our services and your account

Business Operations

• Improving our website and services
• Conducting research and analysis to enhance our offerings
• Managing our business relationships and contracts
• Complying with legal and regulatory requirements

Marketing and Communications

• Sending you information about our services (with your consent)
• Providing updates about industry trends and best practices
• Inviting you to events, webinars, or educational content

Legal Basis for Processing

Under the General Data Protection Regulation (GDPR), we process your personal data based on the following legal grounds:

• Consent: When you have given clear consent for specific processing activities
• Contract: When processing is necessary for the performance of a contract with you
• Legitimate Interests: When we have a legitimate business interest that does not override your rights
• Legal Obligation: When we must process data to comply with legal requirements

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

For detailed information about the cookies we use, please see our Cookie Policy.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

Service Providers

We may share data with trusted third-party service providers who assist us in operating our website, conducting our business, or serving our users, provided they agree to keep this information confidential.

Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, safety, or the rights and safety of others.

Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of the business transaction.

International Data Transfers

Your personal information may be transferred to and processed in countries other than your country of residence. When we transfer data outside the European Economic Area (EEA), we ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our data retention periods are based on:

• The nature of the information and why it is collected and processed
• The length of our relationship with you
• Legal and regulatory requirements
• Our legitimate business interests

Typically, we retain:

• Contact enquiries: 3 years from last contact
• Service data: Duration of service relationship plus 7 years
• Marketing data: Until you withdraw consent or 3 years of inactivity
• Website analytics: 26 months (Google Analytics default)

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal information:

Access and Portability

• Right of Access: Request a copy of the personal data we hold about you
• Right to Portability: Request your data in a structured, machine-readable format

Correction and Deletion

• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data in certain circumstances

Processing Control

• Right to Restriction: Request limitation of processing in certain situations
• Right to Object: Object to processing based on legitimate interests or for marketing purposes
• Right to Withdraw Consent: Withdraw consent for processing where consent is the legal basis

Exercising Your Rights

To exercise any of these rights, please contact us at [email protected] or +353 619306376. We will respond to your request within one month of receipt.

Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication procedures
• Staff training on data protection and security
• Incident response and breach notification procedures

Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website and updating the "Last Updated" date.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Supervisory Authority

If you believe we have not addressed your concerns adequately, you have the right to lodge a complaint with the Irish Data Protection Commission: